Cancellation and Refund Policy

We cook in small batches for each Sunday service, so changes and cancellations work a little differently from a restaurant.

Changing or cancelling an order

Please contact us as early as possible if you need to change or cancel a confirmed order. Requests made before the ordering deadline for that Sunday can usually be accommodated. After the deadline, ingredients have often been bought and prepared, so we may not be able to offer a refund.

If something is wrong with your order

If an item is missing, incorrect, or not of acceptable quality, please contact us on the same day with your name, order details and a photo if possible. We will work with you to put it right, which may include a replacement, credit or refund.

If we need to cancel

If we have to cancel or change your order (for example, a dish sells out or service is disrupted), we will contact you and offer a suitable alternative or a refund for the affected items.

Your consumer rights

Our food comes with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.